TERMS OF SERVICE | Astroville Tours

Email: astrovilletours@gmail.com

Phone Number: +1 (551) 206-3548

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© 2019 Developed by Astroville Tours LLC 

Terms and Conditions

This is an Agreement between you “ Astroville Tours LLC client” and our company “Astroville Tours LLC.”  Our website Astrovilletours.com is designed to help you discover more about Downtown Houston and our specialized Downtown Houston Tours for people of all ages, interests & food preference. Whether you are looking to explore Downtown Houston’s massive Tunnel system, get a first-hand look at the two tallest Skyscrapers in Texas, trying to get some drinks at the best Bars in Houston, or looking for a fun night eating out at Houston’s iconic Downtown dining spots, let our company help you plan your next Downtown Houston adventure. 

 

Please note, Astroville Tours LLC reserves the right to present this website and provide any tours services offered conditionally based on your acceptance without modification to the terms, conditions, and notices contained herein (the "Terms and Conditions"). Your use of Astrovilletours.com and any Astroville Tours LLC tour service provided by Astroville Tours LLC constitutes your agreement to all such Terms and Conditions listed below. Please read these terms carefully, and keep a copy of them for your reference if you are an Astroville Tours Account Holder.

Terms and Service Agreement

  1. Please make every effort to meet your Tour Group Leader at the specified Starting Point in a timely manner as we will only wait a maximum of 10 minutes after the scheduled tour start time. If you are running late please call us, so we may do our best to accommodate.

  2. Please dress in appropriate attire. NO Bathing Suits, Miniature Tank-Tops, Pajamas, or Bikinis.  

  3. If you have any type of Food Allergy(s) or Medical Condition(s), it is your obligation to make Astroville Tours LLC aware of your Allergies by contacting us directly, so our company may properly communicate this with Restaurant Partners accordingly.

  4. Please do not swear or make obscene gestures. Use of abusive language is prohibited during all Tours. 

  5. Please remain within close proximity of the Tour Group Leader and your Tour Group at all times. Failure to remain with the Tour Group will cause issues that are easily avoidable through proper communication, so please be courteous to others on the tour. 

  6. If you or any of your party members need to utilize the Restroom or begin to feel ill, please alert your Tour Group Leader immediately.  

  7. IMPORTANT: Astroville Tours LLC is not legally liable for any personal damage, illness, or health problem experienced during any Astroville Tours LLC company tour. Please exercise wise discretion and responsible decision making with respect to behavior and drinking/eating responsibly.

  8. Astroville Tours LLC is not legally liable for any costs including medical, insurance, health, transportation fees incurred with any type of Allergic reaction or medical condition developed during Astroville Tours LLC company Tours.

  9. **Please make us aware of any Food Allergies or Medical Conditions before booking your Food Tour date, so that we may communicate beforehand with our Restaurant/Bar Partners.**

  10. You are responsible for reminding your Tour Guide at the time of the tour about your Food Allergies or Medical Conditions. We also advise that you share details of your Food Allergies or Medical Conditions with each Restaurant as a precautionary measure.

  11. Astroville Tours LLC is not legally liable for any civil/federal offenses that may or may have not occurred during any Astroville Tour LLC company tour. This includes destruction of property, traffic law violations, and all disorderly persons/federal offenses, and operating a vehicle under the influence.

  12. Astroville Tours LLC may take photos of tour clients during Astroville Tours LLC company tours and save your contact information including email and phone number for promotional purposes. 

By clicking yes to our terms of service, you agree to assume all legal liabilities as indicated above and acknowledge full legal consent that you have read Astroville Tours LLC's terms of service and will adhere responsibly.

                                              Cancellation/Refund Policy:

1. All types of remittances including payments made online to Astroville Tours LLC are non-refundable unless of a tour cancellation caused by an extreme Natural Disaster, Inclement Weather, Political Instability, or another genuine extenuating circumstance. 

2. If agreed upon, Refunds will be processed within 5-7 business days. 

3. Rescheduling requests can be made by calling us directly at 551-206-3548 or by sending us an email at astrovilletours@gmail.com. It is important to note that you will need the Confirmation Number located in the booking confirmation email and the first/last name on the booking reservation.

4. For the Food Tour, we will not accept any Re-scheduling Requests made less than 24 hours in advance of the original Tour start time. If you need to re-schedule the Food Tour date, please make sure to contact us more than 24 hours in advance or re-scheduling request will not be honored.   

5. Customers for Astroville Bar, Game Day, or Downtown Tunnel Tours can always utilize their confirmation number received in the initial booking reservation email to reschedule for a future date free of charge as long as this Re-Scheduling Request is completed in advance of Tour date.  If we do not hear back from you before the original Tour date, we will proceed to deem your Tour as “abandoned,” and you will need to book a new tour date online at full cost. IMPORTANT: One (1) Re-scheduling Request is permitted per Party free of charge. All additional Re-Scheduling Requests including 2nd and 3rd requests will be processed for an $50 fee per party. 

If you have any remaining questions about our cancellation policy detailed below, please feel free to reach out to us directly at Astrovilletours@gmail.com. or give us a call directly at 551-206-3548, so we may kindly answer any questions and work together to find the most suitable Rescheduling date for your group of families and friends. 

Links to Third Party Sites/Third Party Services

 

Astrovilletours.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Astroville Tours and Astroville Tours is not responsible for the contents of any linked website, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Astroville Tours is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Astroville Tours of the site or any association with its operators. 

Electronic Communications

 

By visiting Astrovilletours.com or sending any type of emails to Astroville Tours constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing. Certain services made available via astrovilletours.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the Astrovilletours.com domain, you hereby acknowledge and consent that Astroville Tours may share such information and data with any third party with whom Astroville Tours has a contractual relationship to provide the requested product, service or functionality on behalf of Astrovilletours.com users and customers. 

 

                                        No Unlawful or Prohibited Use/Intellectual Property

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Astroville Tours LLC or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. You are granted a non-exclusive, non-transferable, revocable license to access and use Astrovilletours.com strictly in accordance with these terms and conditions. As a condition of your use of the Site, you warrant to Astroville Tours LLC that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Astroville Tours Website in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Astroville Tours LLC’s content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Astroville Tours and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Astroville Tours or our licensors except as expressly authorized by these Terms and Conditions. 

Use of Communication Services

 

The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. 

By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations. 

Astroville Tours LLC has no obligation to monitor the Communication Services. However, Astroville Tours reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Astroville Tours reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. Astroville Tours reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Astroville Tours LLC’s sole discretion. Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Astroville Tours LLC does not control or endorse the content, messages or information found in any Communication Service and, therefore, Astroville Tours LLC specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Astroville Tours LLC’s spokespersons, and their views do not necessarily reflect those of Astroville Tours LLC. Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials. Materials Provided to astrovilletours.com or Posted on Any Astroville Tours Web Page. Astroville Tours LLC does not claim ownership of the materials you provide to astrovilletours.com (including feedback and suggestions) or post, upload, input or submit to any Astroville Tours LLC website or our associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Astroville Tours LLC, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission. 

No compensation will be paid with respect to the use of your Submission, as provided herein. Astroville Tours LLC is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Astroville Tours LLC’s sole discretion. 

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

 

Third Party Accounts

You will be able to connect your Astroville Tour LLC account to third party accounts. By connecting your Astroville Tours account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature. 

International Users

The Service is controlled, operated and administered by Astroville Tours LLC from our offices within the United States of America. If you access the Service from a location outside the United States of America, you are responsible for compliance with all local laws. You agree that you will not use Astroville Tours LLC’s Content accessed through astrovilletours.com or any of company digital’s accounts in any country or in any manner prohibited by any applicable laws, restrictions or regulations. 

Indemnification

You agree to indemnify, defend and hold harmless Astroville Tours LLC, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Astroville Tours LLC reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Astroville Tours LLC  in asserting any available defenses. 

Class Action Waiver

Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Astroville Tours LLC agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. 

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. ASTROVILLE TOURS LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME. ASTROVILLE TOURS LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. ASTROVILLE TOURS LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. 

 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ASTROVILLE TOURS LLC AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF ASTROVILLE TOURS LLC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. 

Termination/Access Restriction

Astroville Tours LLC reserves the right, in its sole discretion, to terminate your access to the Website and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Texas and you hereby consent to the exclusive jurisdiction and venue of courts in Texas in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section. 

 

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Astroville Tours LLC as a result of this agreement or use of the Site. Astroville Tours LLC’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Astroville Tours LLC’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Astroville Tours LLC with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. 

 

Unless otherwise specified herein, this agreement constitutes the entire agreement between the User and Astroville Tours LLC with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Astroville Tours LLC with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Opt-Out & Unsubscribe from Third Party Communications

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from third-party partners of Astroville Tours LLC by contacting us here:

- Email: astrovilletours@gmail.com

- Phone: +1 (551) 206-3548

 

E-mail Communications

From time to time, Astroville Tours LLC may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

If you would like to stop receiving marketing or promotional communications via email from Astroville Tours LLC, you may opt out of such communications by OR CONTACT US DIRECTLY AT ASTROVILLETOURS@GMAIL.COM.

Changes to Terms and Conditions

Astroville Tours LLC reserves the right to change its Terms and Conditions from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any Terms & Conditions information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Terms and Conditions; and (b) agreement to abide and be bound by the Terms and Conditions.

 

Contact Information

 

Astroville Tours LLC welcomes your questions or comments regarding the Terms and Conditions. If you believe that Astroville Tours LLC has not adhered to these Terms and Conditions as detailed above, please contact Astroville Tours LLC at:

 

Astroville Tours LLC

2425 Capitol Street, #2529

Houston, Texas 77003

 

Email Address:

astrovilletours@gmail.com

 

Telephone number:

551-206-3548

 

Effective as of January 1, 2019