Terms of Service Agreement
This is an Agreement between you “ Astroville Tours LLC client” and our company “Astroville Tours LLC.” Our website Astrovilletours.com is designed to help you discover more about Downtown Houston and our specialized Downtown Houston Tours for people of all ages, interests & food preference. Whether you are looking to explore Downtown Houston’s massive Tunnel system, get a first-hand look at the two tallest Skyscrapers in Texas, trying to get some drinks at the best Bars in Houston, or looking for a fun night eating out at Houston’s iconic Downtown dining spots, let our company help you plan your next Downtown Houston adventure.
Please note, Astroville Tours LLC reserves the right to present this website and provide any tours services offered conditionally based on your acceptance without modification to the terms, conditions, and notices contained herein (the "Terms of Service"). Your use of Astrovilletours.com and any Astroville Tours LLC tour service provided by Astroville Tours LLC constitutes your agreement to all such Terms of Service listed below. Please read these terms carefully, and keep a copy of them for your reference if you are an Astroville Tours booking leader.
By clicking yes to our terms of service, you agree to assume all legal liabilities as indicated above and acknowledge full legal consent that you agree to the
terms of service and will adhere responsibly.
Please make every effort to meet your Tour Group Leader at the specified Tour Starting Time/Starting Point in a timely manner as we will only wait a maximum of 10 minutes after the scheduled Tour start time. If you are running late please make sure to call us, so we may do our best to accommodate.
Please dress in appropriate attire. NO Bathing Suits, Miniature Tank-Tops, Pajamas, or Bikinis.
**If you have any type of Food Allergy(s) or Medical Condition(s), it is your legal obligation to disclose this specific information directly to Astroville Tours LLC within 24 hours of your Tour start time, so we may properly communicate regarding Food Allergy(s) or Medical Condition(s) with restaurant partners accordingly.** We also advise that you share details of your Food Allergies or Medical Conditions with each Restaurant upon arrival as a precautionary measure.
Please do not swear or make obscene gestures. Use of abusive language is prohibited during all Tours and will result in an abandoned tour and possible ban.
Please remain within close proximity of the Tour Group Leader and your Tour Group at all times. Failure to remain with the Tour Group will cause issues that are easily avoidable through proper communication, so please be courteous to others on the tour.
If you or any of your party members need to utilize the Restroom or begin to feel ill, please alert your Tour Group Leader immediately.
IMPORTANT: Astroville Tours LLC is not legally liable for any personal damage, illness, or health problem experienced during any Astroville Tours LLC company tour. Please exercise wise discretion and responsible decision making with respect to behavior and drinking/eating responsibly.
Astroville Tours LLC is not legally liable for any costs including medical, insurance, health, transportation fees incurred with any type of allergic reaction or medical condition contracted during Astroville Tours LLC company tours.
You are responsible for reminding your Tour Guide at the time of the tour about your Food Allergies or Medical Conditions.
Astroville Tours LLC is not legally liable for any civil/federal offenses that may or may have not occurred during any Astroville Tour LLC company tour. This includes destruction of property, traffic law violations, and all disorderly persons/federal offenses, and operating a vehicle under the influence (DUI/DWI).
Astroville Tours LLC may take photos of tour clients during Astroville Tours LLC company tours and save your contact information including email and phone number for promotional purposes.
Any unauthorized videotaping, filming, recording, or any other type of audio/visual taping of Astroville Tours LLC tours is considered violation of copyright law and is strictly prohibited at all times unless otherwise approved by the tour guide
Unauthorized videotaping, filming, recording, or any other type of audio/visual taping of Astroville Tours LLC tours will result in an immediate termination of the tour per the discretion of tour guide without refund.
For authorization of videotaping, filming, recording, or any other type of audio/visual taping of Astroville Tours LLC, please give us a call before at 551-206-3548 for proper security clearance with the Event Manager on staff. Please also consult with your Tour Guide before the start of tour.
As we have always been sincerely respectful of personal hygiene especially more so than ever during the ongoing COVID-19 pandemic, please note that all Astroville Tours LLC company tours are regulated as follows:
1. Face masks provided for tour group
2. Hand sanitizer available to tour group and our employees
3. Social distancing enforced throughout tours
4. Employees required to regularly wash hands
5. Regular temperature checks for employees
6. Contactless mobile transfer of tour photos via email/text
7. Contactless payments for gratuities and add-ons
**Astroville Tours LLC is not legally liable for any medical, insurance, health, or transportation costs fees related to exposure to COVID-19. By agreeing to the Terms and Service Agreement before payment of tour charges, each tour booking leader & fellow participant(s) acknowledge that there is an inherent risk of exposure to COVID-19 exists in any public place where people are present. By agreeing to the Terms of Service Agreement upon payment of tour charges, each tour booking leader & fellow participant(s) voluntarily assume all risks related to the exposure to COVID-19 and agree not to hold Astroville Tours LLC or any of its active employees legally liable. **
1. All types of remittances including payments made online to Astroville Tours LLC are non-refundable unless of a tour cancellation caused by an extreme Natural Disasters, Severe Inclement Weather, Political Instability/Rallies, or another genuine extenuating circumstance including national/regional pandemics and other types of contagious bacterial infection(s)/disease(s).
2. If any of the circumstances listed above are applicable on or near your tour date, Full Refunds will be agreed upon and processed within 2-3 business days.
3. Rescheduling requests can be made by calling us directly at 551-206-3548 or by sending us an email at . It is important to note that you will need the First/Last name on the booking reservation (our website) and Booking Reference number (alternative vendor including TripAdivsor, Viator, Visit Houston, Expedia, Klook, Civatatis, GetYourGuide).
4. Customers can always utilize their booking confirmation information received in the initial booking reservation email to reschedule for a future date Free of charge as long as this Re-Scheduling Request is completed within 24 hours of the Tour start time.IMPORTANT: One (1) Re-scheduling Request is permitted per Party Free of charge. All additional Re-Scheduling Requests including 2nd and 3rd requests will be processed with a $50 fee per tour party.
5. We will not accept any Re-scheduling Requests made less than 24 hours in advance of the original Tour start time. If you need to re-schedule your Tour date, please make sure to contact us more than 24 hours in advance of your tour or your re-scheduling request will not be honored.
6. If we do not hear back from you by the original Tour start time, we will proceed to deem your Tour as “abandoned,” and you will need to book a new tour date online at Full Cost.
7. The Astroville Food Tour of Downtown Houston requires a minimum number of three (3) tour guests. If it’s canceled because the minimum isn’t met, you’ll be offered a Different Date/Full Refund.
If you have any remaining questions about our cancellation policy detailed below, please feel free to reach out to us directly at . or give us a call directly at
551-206-3548, so we may kindly answer any questions and work together to find the most suitable Rescheduling date for your group of families and friends.
Links to Third Party Sites/Third Party Services
Astrovilletours.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Astroville Tours and Astroville Tours is not responsible for the contents of any linked website, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Astroville Tours is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Astroville Tours of the site or any association with its operators.
By visiting Astrovilletours.com or sending any type of emails to Astroville Tours constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing. Certain services made available via astrovilletours.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the Astrovilletours.com domain, you hereby acknowledge and consent that Astroville Tours may share such information and data with any third party with whom Astroville Tours has a contractual relationship to provide the requested product, service or functionality on behalf of Astrovilletours.com users and customers.
No Unlawful or Prohibited Use/Intellectual Property
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Astroville Tours LLC or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. You are granted a non-exclusive, non-transferable, revocable license to access and use Astrovilletours.com strictly in accordance with these terms and conditions. As a condition of your use of the Site, you warrant to Astroville Tours LLC that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Astroville Tours Website in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Astroville Tours LLC’s content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Astroville Tours and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Astroville Tours or our licensors except as expressly authorized by these Terms and Conditions.
Use of Communication Services
The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.
Astroville Tours LLC has no obligation to monitor the Communication Services. However, Astroville Tours reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Astroville Tours reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. Astroville Tours reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Astroville Tours LLC’s sole discretion. Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Astroville Tours LLC does not control or endorse the content, messages or information found in any Communication Service and, therefore, Astroville Tours LLC specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Astroville Tours LLC’s spokespersons, and their views do not necessarily reflect those of Astroville Tours LLC. Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials. Materials Provided to astrovilletours.com or Posted on Any Astroville Tours Web Page. Astroville Tours LLC does not claim ownership of the materials you provide to astrovilletours.com (including feedback and suggestions) or post, upload, input or submit to any Astroville Tours LLC website or our associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Astroville Tours LLC, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission. No compensation will be paid with respect to the use of your Submission, as provided herein. Astroville Tours LLC is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Astroville Tours LLC’s sole discretion. By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
Third Party Accounts
You will be able to connect your Astroville Tour LLC account to third party accounts. By connecting your Astroville Tours account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.
The Service is controlled, operated and administered by Astroville Tours LLC from our offices within the United States of America. If you access the Service from a location outside the United States of America, you are responsible for compliance with all local laws. You agree that you will not use Astroville Tours LLC’s Content accessed through astrovilletours.com or any of company digital’s accounts in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless Astroville Tours LLC, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Astroville Tours LLC reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Astroville Tours LLC in asserting any available defenses.
Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Astroville Tours LLC agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. ASTROVILLE TOURS LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME. ASTROVILLE TOURS LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. ASTROVILLE TOURS LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
Astroville Tours LLC reserves the right, in its sole discretion, to terminate your access to the Website and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Texas and you hereby consent to the exclusive jurisdiction and venue of courts in Texas in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Astroville Tours LLC as a result of this agreement or use of the Site. Astroville Tours LLC’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Astroville Tours LLC’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Astroville Tours LLC with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the User and Astroville Tours LLC with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Astroville Tours LLC with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Opt-Out & Unsubscribe from Third Party Communications
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from third-party partners of Astroville Tours LLC by contacting us here:
- Email: firstname.lastname@example.org
- Phone: +1 (551) 206-3548
From time to time, Astroville Tours LLC may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. If you would like to stop receiving marketing or promotional communications via email from Astroville Tours LLC, you may opt out of such communications by OR CONTACT US DIRECTLY AT ASTROVILLETOURS@GMAIL.COM.
Changes to Terms and Conditions
Astroville Tours LLC reserves the right to change its Terms and Conditions from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any Terms & Conditions information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Terms and Conditions; and (b) agreement to abide and be bound by the Terms and Conditions.
Astroville Tours LLC welcomes your questions or comments regarding the Terms and Conditions. If you believe that Astroville Tours LLC has not adhered to these Terms and Conditions as detailed above, please contact Astroville Tours LLC at:
Astroville Tours LLC
1475 Texas Street
Houston, Texas 77002
Effective as of June 14, 2020